Welcome To Native Treasures
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Copyright © 2007-2009.
Return Policy
We wish you to be happy with your purchase. We do not knowingly ship out broken or faulty merchandise.
Each item in your package is inspected excessively on its way to you.
Our return policy is as follows:
§Request returns authorization within 3 days of package delivery.
§An Authorized Return Number will be issued via email for accepted returns. This number must be clearly visible on the outside of the returned package. Returns without the authorization number will NOT be accepted.
§Do not ship any additional items besides the item authorized back to us.
§Authorized returns must be received back within 7 days of the date of authorization. After 7 days our return authorization expires.
§All items returned must be insured, and should have tracking or delivery confirmation. This is for the customer's protection.
§We do not refund shipping in either direction. The exception to this is if the return is due to our mistake. Postage is credited then in the lesser of the amount it cost us to get it to you, or your return postage. Credit is via store gift certificate only.
§Returns & exchanges are subject to a fee as follows:
Returns: £10.00 or 20% (whichever is greater) restocking fee against the product total reduced by any promotional discounts used. We will issue a store credit via Gift Certificate for future purchase. We do NOT give cash refunds.
Exchanges: 10% restocking fee. Shipping for the exchanged item & restocking fee must be paid prior to the exchange being shipped.
§Returned items must be in new condition, i.e. their bag, box, etc must be intact, packaged items must be unopened & any return/exchange must be in resalable condition otherwise the return will be refused.
§Please initiate your return request via our Contact Form.
The following are needed to process your request:
1. Customer's full name
2. Customer's phone number
3. Email address to reply to
4. Order Number
5. Item that return is requested for
6. Reason for request
Please note that:
• We do not authorize returns by phone. Please see above for instruction on utilizing the Contact Us form to initiate your return request.
• We do not send products out 'on approval'.
• Imperfections in natural materials (wood, stone, gemstones, metal, paper, etc) are not valid reasons for return request unless the flaw creates a structural defect & prevents normal use of the item.
• Items needed by a specific date which is not conveyed to us BEFORE an order is placed ("before" does not mean "at checkout" - it means email us first & ask us) to verify that meeting said date is possible, are not returnable for our failing to have met the date. If you need something by a specific date please ask first, we can advise if and then convey options about how a date can be met.
• Do not ship items back to us without authorization. A note accompanying your return or an email telling us it's being returned does not constitute authorization. Items sent back without authorization (per above) will result in the return being refused.
All sales are final on sale merchandise. No exceptions.
We wish you to be happy with your purchase. We do not knowingly ship out broken or faulty merchandise.
Each item in your package is inspected excessively on its way to you.
Our return policy is as follows:
§Request returns authorization within 3 days of package delivery.
§An Authorized Return Number will be issued via email for accepted returns. This number must be clearly visible on the outside of the returned package. Returns without the authorization number will NOT be accepted.
§Do not ship any additional items besides the item authorized back to us.
§Authorized returns must be received back within 7 days of the date of authorization. After 7 days our return authorization expires.
§All items returned must be insured, and should have tracking or delivery confirmation. This is for the customer's protection.
§We do not refund shipping in either direction. The exception to this is if the return is due to our mistake. Postage is credited then in the lesser of the amount it cost us to get it to you, or your return postage. Credit is via store gift certificate only.
§Returns & exchanges are subject to a fee as follows:
Returns: £10.00 or 20% (whichever is greater) restocking fee against the product total reduced by any promotional discounts used. We will issue a store credit via Gift Certificate for future purchase. We do NOT give cash refunds.
Exchanges: 10% restocking fee. Shipping for the exchanged item & restocking fee must be paid prior to the exchange being shipped.
§Returned items must be in new condition, i.e. their bag, box, etc must be intact, packaged items must be unopened & any return/exchange must be in resalable condition otherwise the return will be refused.
§Please initiate your return request via our Contact Form.
The following are needed to process your request:
1. Customer's full name
2. Customer's phone number
3. Email address to reply to
4. Order Number
5. Item that return is requested for
6. Reason for request
Please note that:
• We do not authorize returns by phone. Please see above for instruction on utilizing the Contact Us form to initiate your return request.
• We do not send products out 'on approval'.
• Imperfections in natural materials (wood, stone, gemstones, metal, paper, etc) are not valid reasons for return request unless the flaw creates a structural defect & prevents normal use of the item.
• Items needed by a specific date which is not conveyed to us BEFORE an order is placed ("before" does not mean "at checkout" - it means email us first & ask us) to verify that meeting said date is possible, are not returnable for our failing to have met the date. If you need something by a specific date please ask first, we can advise if and then convey options about how a date can be met.
• Do not ship items back to us without authorization. A note accompanying your return or an email telling us it's being returned does not constitute authorization. Items sent back without authorization (per above) will result in the return being refused.
All sales are final on sale merchandise. No exceptions.
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